“… the tongue is a small part of the body, but it makes great boasts. Consider what a great forest is set on fire by a small spark” (James 3: 5) Although the weight of the human tongue is only about 60 – 70 grams, its potential for evil is so great that it has…
2020 has been a year like no other – some are even saying: “It’s the end of the world as we know it”. People have endured hardships everywhere. The COVID-19 pandemic has been pervasive with virtually no-one left untouched. Lives and livelihoods have been lost. Economies are under huge strain. The prospects for any quick…
“Thinking collaboratively is not new. What is new is the increasing complexity of information flow in organisations that calls for high levels of engagement, innovation and collective problem-solving” (Bruce Wellman) COVID-19 and its debilitating effects, not just on people’s health, wellness and state of mind all over the world, but also on economies, businesses and…
“We are hiring!” Many adverts are boring, but some job postings are fun – like this one I happened to read recently: “Thanks for taking a look at the job description for … We felt a little bit impersonal just throwing you right in there with words like “revolutionising” and “disrupting”. As such, we want…
When confronted by significant differences of opinion with others, aggressive communication or manipulative forms of behaviour, particularly from those in more senior positions, many employees are overwhelmed and overcome – they either fight (respond aggressively or sarcastically), flee (get out of the situation as quickly as possible) or freeze (absolutely dumbstruck, they become speechless, or…
“It does not make sense to hire chess players and then treat them like chess pieces” (Anon) I was always taught to treat the cleaner like I treat the managing director/CEO – i.e., with dignity and respect. This should be true of how we treat people from every level in the organisation, particularly those that…
I finally landed at the international airport, on my way home after a week-long trip abroad. It was an early arrival and I approached passport control, greeted the official, who answered: “Yeah”. I asked somewhat irritated: “Is that all I am going to get – just yeah?” He answered rather rudely: “Well, what do you…
We are all different and thus have different opinions and ideas about issues, processes and systems. At times, we disagree significantly with a decision made by the boss, particularly if we perceive that the decision impacts us negatively. When we do disagree, how we communicate that difference becomes all important – there is simply no…
You’ve asked your boss to assist you in resolving an issue – he said that he would, but it remains unresolved. You’ve asked him again – he mentioned that he has been too busy, but that he would do it. You have smiled at the boss in the corridor and mentioned it again: “Hey Sam…
We all have it – a nasty condition called ‘unconscious bias’. This “ailment” permeates our thinking. It guides the decisions that we make. It motivates favour for one above the other. It unconsciously works in our psyche, forming, even solidifying, a tendency towards certain opinions and reinforcing limiting beliefs. It breeds selfishness, whilst, at the…
So much has been written for leaders and managers, team leaders and organisational heads – and rightly so, as there is a huge leadership skills gap in the world. Very little, however, has been written for employees in terms of assisting them with developing the skills needed to enjoy relational effectiveness. So, this post is…
One of the hallmarks of a good business manager is the ability to unlock creativity amongst other managers, supervisors and employees. There are many misconceptions about “creativity”. There is a body of people who believe that creativity is a loose form of self-expression, perhaps unrelated to anything going on in the business world. Some see…
