I am surprised how few people understand the impact of their words, presence and emotional disposition on the lives of others. There seems to be a lack of awareness, particularly amongst managers, of how words, tone and body language can potentially negatively impact how another feels about his or her sense of worth and the…
As a frequent traveller, visiting different countries, staying in many different hotels and eating in many different restaurants, I occasionally get spoilt with fine service or product offerings that “blow me away” and leave me smiling: A warm wet towel upon arrival at a restaurant to mop brow and hands A pair of swans (made…
