emotional intelligence

In life and particularly in a work context, we are often faced with situations that are “uncomfortable”, situations that may show up a weakness in us, situations that call us to “give an account” of ourselves. In these moments, the human’s default programming is one of defensiveness, attempting to protect one’s value and trying to…

For leaders of organisations and businesses alike, the period before drifting off to sleep, when the sub-conscious mind seems to be working overtime, could be the most important and significant “thought moment” of the day in terms of knowledge (business and relational acumen) required to grow their respective organisations. In the “hour of the owl”,…

Citizens in so many countries are angry. Sometimes and in reasonably good faith, these people have gone to election polls to vote on progressive policy and the said good intentions of party leaders, only to be disillusioned over and over again through selfish and inconsiderate leadership – government officials lining their pockets with the spoils…

A supervisor who attended a workshop that I was facilitating for a plastics company, in an exercise which examined personal vision and passion, admitted that he had always wanted to become a fireman – to be in a position, if possible, to prevent fires from starting or, if not possible, to be able to save…

I love laughing. I don’t laugh enough unfortunately, as I am often sitting alone in a hotel room or in an airport lounge – boring places. I do try, however, even if it is offering a faint chuckle on account of an unusual event or allowing the makings of a smile produced by an observable…

Some leaders just “have it” – the ability to resonate with how people are feeling and the skill to “work” that emotion in a trustworthy way towards a potential solution and indeed, the possibility of success in the future. Winston Churchill, Martin Luther King, Nelson Mandela and Barak Obama are perhaps some of the “celebrity”…

Having coffee alone at home in the morning or at work when you are focusing on a project is fine, but when did you last have coffee with your boss? I have asked this question many times when in front of delegates at our numerous training interventions. I ask them how often they spend time actually…

So, you’ve been appointed to a management position – well done! This is an opportunity for you to express yourself, use your initiative, contribute something worthwhile and exercise your leadership ability. Clearly, senior leadership have recognised your character traits and skillsets and have deemed them to be desirable for the growth of the business, so…

Technological advancement is part of everyday life. The acceleration of development in this area is overwhelming and astounding. The computing ability of some of the smaller gadgets and devices takes your breath away and the instruments become sought-after and very desirable “must-have” accessories for ease of access to online information, business and social media connection….