“I will permit no man to narrow and degrade my soul by making me hate him” (Booker T Washington) Revenge is the predominate choice of response in our world today. We see this in the multitude of wars and discrepancies all over the planet. It’s characterised in today’s litigious societies and even experienced in religious…
“In a child’s lunchbox are a mother’s thoughts” (Japanese Proverb) On occasion, I also took my turn as a parent preparing lunches for my children when they were in junior school. I was not that creative I guess in what I prepared but was very creative in the way that I cut the sandwiches –…
Emotional expression is part of being human – emotions need to be communicated, shared and debriefed whether they are positive or negative in their origin. All emotions need resolution – joyous news needs to be celebrated together with others; sadness needs empathy and closeness within meaningful relationships. The work environment is no exception as it,…
For the past thirty to forty years, much research has proven the superiority of group decision-making over that of even the brightest individuals in the group (Alan B Krueger, Economic Scene, NYT, 7 December 2000). There is one exception to this rule: if the group lacks harmony or the ability to cooperate, decision-making quality and…
“Successful change initiatives deal with the emotional reality of a group” Great leaders are sensitive to the emotions that facilitate change, and they find ways to enhance those feelings. They deal with emotions that undermine change, some of which are panic, exhaustion, frustration, pessimism, cynicism, insecurity, anger, and anxiety. They attempt to facilitate emotions which…
In terms of decision-making, teams are smarter than individuals, but only when they live the qualities of emotional intelligence. All members contribute to the overall level of emotional intelligence, but the leader holds unique sway in this regard. Emotions are contagious, and it is natural for individuals to pay extra attention to the leader’s feelings…
“Either we’re pulling together or we’re pulling apart” (David Cohen) Confronting a low performer should be a positive experience, one in which the idea of seeking new behaviour in an employee is seen as an encouraging prospect. All people, however, typically resist any form of confrontation, even if done in the most professional way. As…
“Confidence develops when you have a deep sense that you can handle the emotional outcome of whatever you face or pursue. Another way to put it is that confidence is the felt sense of a “can-do” attitude” (Joan Rosenberg) Despite many articles from a variety of authors that suggest that growing self-confidence is as easy as…
“When eating fruit, think of the person who planted the tree” (Vietnamese Proverb) Gratitude is a close companion to both integrity and humility. Gratitude without integrity is insincere flattery, while it takes humility to say ‘Thanks, I could not have done it without you’. Reasons and opportunities for gratitude abound., even in a harsh world….
“The very essence of leadership is that you must have vision. You can’t blow an uncertain trumpet” (Theodore Hesburgh) There have only been a few of them – country leaders who have managed to impart vision to the people to bring changes to attitudes and behaviour and thus create a better life for all citizens….
“Our ultimate freedom is the right and the power to decide how anybody or anything outside ourselves will affect us” (Dr Steven R Covey) When confronted by significant differences of opinion with others, aggressive communication, or manipulative forms of behaviour, particularly from those in more senior positions, many employees are overwhelmed and overcome – they…
“You could foster happiness and add to our joy – or sow hurt and discord. It’s a choice that you make each day, each hour, and with each thought” (Cathy Marie Hake) When employees feel that they can contribute meaningfully, when they feel valued and thus feel good about themselves, they work at their best….
