As a frequent traveller, visiting different countries, staying in many different hotels and eating in many different restaurants, I occasionally got spoilt with fine service or product offerings that “blew me away” and left me smiling: A warm wet towel upon arrival at a restaurant to mop brow and hands A pair of swans (made…
In a very competitive market, nothing is more valuable than reputation. With companies across different sectors rising and falling overnight, the responsibility of shareholders, employees and other stakeholders, in partnership with customers, to sustain and grow value for the long term is more important than ever. Co-creating value should be everyone’s priority, especially when a…
