behaviour consistency

Periodically, as managers, we are faced with employee non-conformance operationally (for example: not observing safety rules, missing deadlines, negligence, inaccuracies, etc.) or in terms of behaviour (for example: arriving late repetitively, not behaving according to the company values, gossiping, treating a client with indifference, etc.). These performance issues need to be addressed, even if difficult…

“Real integrity is doing the right thing, knowing that nobody’s going to know whether you did it or not” (Oprah Winfrey) We all fail – far too often!  Our intent, however, should be to live with integrity. James P Lenfesty, in his article, ‘Catch of a Lifetime’ in Reader’s Digest, relates the story of an…