After a successful change management project for which I was consultant, I was invited by the client to join them for an evening celebratory dinner at an upmarket venue overlooking the sea. Upon arrival, I was surprised to find one table reserved for nine people – as it turned out, the eight executives and the…
You see them on the public transportation systems (taxis, buses and trains) as they daily commute to and from work – grim faces representing hearts and minds that are just trying to make it through another day. You find them walking hurriedly, not out of a keenness to contribute skills and talents, but from a…
You remember some companies for the special attention or additional value that you received upon making your purchase – a free bottle of champagne and chocolates in your hotel room, free pillows with the purchase of a bed set or same day delivery where you know that they have gone out of their way to…
The world needs talented people who make their respective contributions willingly and who act with the “bigger picture” of growth and development in mind. Creating opportunity and possibility for others as they apply these talents and skills appropriately, they not only engender stability in the economy, but also steer its growth. This is partly the…
One of the major pressures today in production and process environments is to cut down on operational costs and aim towards achieving operational excellence. Production planning and control, manufacturing execution and operational effectiveness of the people, processes and equipment all need careful coordination if this is to be achieved. Many manufacturers fail to implement industry…
One of the benefits of extensive travel, particularly to other cities in the world, is the opportunity to experience client service first hand in a variety of hotels, with some of them being well-known brands. I don’t always get the service that I expect, but occasionally I am blown away by exceptionally thoughtful gestures by…
Trends change over time. This is not only true of fashion and cultural preferences, but also, and of particular note, the way we do business and hire people to fulfil their respective roles within the work context. Previously, one’s Curriculum Vitae (CV, with qualifications and experience) was the key “deliverable” when applying for a job….
Organisational health – the status of operating efficiently and effectively with a “happy team” of positive and focused employees – not only provides a seedbed for new ideas, innovation and creativity, but also establishes the necessary foundation for the development of brand reputation, product reach and sustainability in the long run. Company agility, when faced…
Whether you are a big corporation, an SME or an entrepreneurial start-up, having the right tools to keep you connected to your business and your clients can make all the difference. This does not only involve data security, accounting and productivity tools, but also requires focus on messages and information pieces that are sent to…
The human being is required to change through all stages of life – these changes are sometimes subtle in nature, but at other times, almost forced. The changes include adjustments in approach, refinement to character, panel-beating one’s attitude and reversing bad habits. As expectations rise and more responsibilities are conferred on one by people in…
Change is an essential dynamic in the growth process of healthy organisations. Without necessary change, companies would get out of touch and stagnate, their client base could dwindle and worse, they might become irrelevant within the market. Sam Keen and Ann Valley Fox in “Your Mythic Journey: Finding Meaning in your Life through Writing and…
You sense it when you walk in the door – either “this feels like a good place in which to work” or “something is happening here that is causing people to be unhappy and frustrated”. You sense it in body posture, you discover it from the way in which you are greeted and you observe…
